Frequently Asked Questions
We at supercheapstorage provide a prolific self storage service for your business. Our dexterous self storage professional will help you to move, loading, unloading and removing. We provide trucks and containers to pack and move to our storage space.
Q. How does the Supercheap Storage system work?
We bring a mobile storage module to your door. We can load your belongings into the module for you, (Premium service) or you can load the module yourself, (Standard service). We then transport the module back to our warehouse and store it until you need it again.
By using a mobile storage company like Supercheap Storage you eliminate unnecessary double handling of your belongings, greatly reducing costs and the risk of damage.
Q. What is the difference between the premium and standard service?
With the Premium service we provide 2 experienced removalists, a truck and your storage module loaded with all the protective padding required to ensure your items are not damaged during transit or storage. Our removal team will do all the lifting and loading for you, you just need to have your items packed and ready to go.
With the Standard service we bring the storage module to your door, (in one of our secure, weather-proof box trailers) but the onus is on you to lift and load your belongings inside. We wait onsite while you do it and then transport the module back to our warehouse.
Q. What charges are associated with the premium and standard service ?
With the Premium service we charge $296.00 for the first module and $148.00 for any additional modules after that. We allow up to 1.0hr onsite loading per module, any additional time is charged at $148.00 per hour thereafter in 1/4hr increments. Assuming reasonable access and good preparation, a module should only take 1.0hr to load.
Q. Can I deliver my own goods to your warehouse ?
Yes – there is no charge if you move your own goods and load your own module – all you pay is the low monthly rent.
Q. When can I have my goods picked up or delivered”
We work Monday through to Saturday. Generally we have three booking times available for each day – 7:00 – 8:00 AM, 9:00AM – 12:00PM, 12:00PM – 4:00PM.
We are not available on Sundays or public holidays.
Q. What hours can I access my unit or storage container?
You have access to your storage unit for FREE from 9:00AM to 4:00PM, Monday to Friday provided you give us 3-business days notice.
If you require emergency access, this can be arranged at a cost of $100.00/module. Special arrangements can also be made if you require access outside of these hours.
Q. What if I don’t need my rented storage unit or container anymore?
Ideally contact us 7-14 days prior to the date you plan to vacate. We require a minimum of 3-business days notice to end any storage contract.
Q. How will I pay for my rented modules?
Ongoing payments are to be made monthly in advance via direct debit from your nominated credit card or bank account on the anniversary of your move in date.
When you first book your storage space, we require a $100.00 booking deposit to confirm. This amount is credited against your first month’s storage. On the day you move into the space, the remainder of your first month’s rent and any moving related fees would be due.
Q. Are the units and modules secure?
Not only are the facilities secure, they provide great, long term care of your goods. The reason; our modules are made from plywood, keeping your content perfectly ventilated. Each Supercheap Storage module can be fitted with your own padlock, (supply your own 7mm shackle or Supercheap Storage can supply one for you for $13.00). You will be the only one with access to your individual unit.
Q. What is the shortest period of time I can rent a unit or module for?
Our storage terms are very flexible from 1 month to 1 or more years. If you will be renting a module for more than 6 months we can offer you a more competitive rate.
Q. Can you arrange Contents Insurance?
We are not covered for any damage caused during removal. You can obtain moving insurance through your home and contents provider or directly through www.removalsinsurance.com.au.
We have an affiliation with AON insurance that specialise in self-storage. Storage insurance costs $1.50 per $1000 of cover per month. Please refer to the PDS for any specific information about coverage.
Q. What size are the storage modules?
Supercheap Storage modules come in two sizes, 7m3 (Sydney only) – 1.8m*2.4m*1.6m and 11m3 – 1.8m*2.4m*2.6m, (external measurements).
Supercheap Storage modules come in two sizes, 7m3 and 10m3.
Q. How many modules do I need?
For an estimate please visit our website - http://www.supercheapstorage.com.au/storage-calculator
Generally, we say one module is suitable for a small one bedroom or studio apartment. A two bedroom apartment will generally need two modules, a three bedroom will generally need three modules and so on . . .
Q. How much does a module cost?
The longer the storage term, the cheaper the monthly rate.
We also have a long term / no access facility where we can offer the 11m3 MAXI module for as little as $120.00/month.
Q. Where do you store the modules?
All modules are stored within our secure warehouses. We have a number of locations - Brookvale, NSW Mascot, NSW Braemar, NSW Campbellfield, VIC Molendinar, QLD
Q. Can I move my goods interstate?
Yes – we charge $1250.00 to transport your module to Brisbane Metro or Melbourne Metro. This price includes two experienced removalists to unload your module into your new address.
Country removals are charged at $120.00 per cubic meter.
Q. How long does it take to pre-pack a house and how much does it cost?
Pre-packing normally takes 2 men, 1 hour per room, plus an additional 2-3 hours for the kitchen. We charge all pre-packing labour at $148.00/hr. plus materials.
Q. How many boxes and what materials should I purchase?
We have 1 bedroom, 2 Bedroom, 3 Bedroom, 4 Bedroom packing material bundles on our website. We suggest you select the appropriate one.
